Shipping Policy
Order Processing
All orders are processed within 2–4 business days after confirmation. For made-to-order or limited-edition pieces, processing timelines may vary and will be clearly mentioned on the product page.
Delivery Timelines
- Domestic (United Kingdom): 3–8 business days
International: 3–20 business days (depending on destination) - Delivery timelines are estimates and may vary due to location, courier delays, customs clearance, or unforeseen circumstances.
Shipping Charges
- Shipping charges, if applicable, will be calculated and displayed at checkout.
- Free shipping may be offered during promotions or on select orders.
Order Tracking
Once your order is shipped, tracking details will be shared via email or SMS.
Returns & Exchanges Policy
We take great care in ensuring the quality of every Craftrobe product. If something isn’t right, here’s how we help.
Eligibility for Returns/Exchanges
- Requests must be raised within 7 days of delivery
- Items must be unused, unwashed, and in original condition with tags intact
- Returns are accepted only for damaged, defective, or incorrect items
Non-Returnable Items
- Made-to-order or customised products
- Items purchased during clearance or sale (unless damaged or defective)
- Innerwear, accessories, or personal-use items (if applicable)
Exchange Policy
- Size exchanges are subject to availability
- Exchange requests must be initiated within 7 days of delivery
Refunds
- Once approved, refunds are processed within 7–10 business days
- Refunds are issued to the original payment method
- Shipping charges are non-refundable unless the error is on our part